The generational divide with Millennials is forcing managers to learn new ways of communicating with the digital natives they supervise. Ignoring this seismic shift will only doom management to face at the very least blank stares and at the worst complete miscommunication when attempting to articulate important information.

This light-hearted clip from “Kinky Boots” serves as a perfect example of inadequate communication, beginning with the manager failing to use his equipment correctly and ending with a speech that doesn’t quite hit the mark with his audience. Use this scene to get your management team talking about the whys, hows and best practices for improving your internal communications with employees.

QUESTIONS

Does our management sound like this man when communicating with teams? Why or why not?

What is the most difficult aspect of communicating with your team verbally? In written formats?

What seems to be the biggest area of miscommunication with your employees? How can you improve that problem area?

Where is communication strongest with your team? How can you lean into that area?

Is there a form of employee communication we should adopt? If so, what is it and how can we effectively incorporate it?

 

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Bryan Belknap, an award-winning screenwriter and speaker, is Creative Director at Resonate Pictures, which specializes in story-based training and branding films. His new ebook “How to Teach Ethics and Compliance with Hollywood Movie Clips” is available for free download.

 

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